Cardiac (Avoided)

Okay... so I have been praising the iPhone for a few days now. It's time to show a downside.

I was listening to music and charging the phone at the same time, when all of a sudden... no music.
I looked over and noticed the screen was dimmed but still visible, so I thought, no problem, just wake it up or something, right? Very wrong. The phone is locked up, not moving, not turning off after I press the sleep/wake button at the top... over and over and over and over again!!

I am now in panic mode... I'm off for a much deserved break tomorrow and the phone is dead in the water. Not only that I notice it is getting hot. Oh hell! Now what do I do? I quickly get online, get an appointment with an Apple Genius at my local store (luckily I live near one!), and drive off at break neck speed, fuming all the way!

The good part of this story is, no wait... the GREAT part is, I don't even go up to the counter when I arrive... an incredibly nice person comes up right as I walk into the store and says hello and is everything going well? I pause, confused (does this kind of kindness exist at retail stores anymore?), and go... no, all the while holding up the iPhone. He stops, actually looks and acts concerned, and immediately takes the phone. Within a few seconds, as I am telling the story and getting agitated all the while, he resets it! While I'm still flustered, he looks at me and says... it's okay now. Dumbstruck, I very intelligently respond... huh? grrbl? bllllthth? duuuuuuuuh... and realize... He's a GENIUS!

All it took was holding down the aforementioned sleep/wake button AND the Home button at the same time for about 12 seconds. I cannot say enough for the people at Apple stores. I have NEVER been let down by them. They can't get paid enough! Do you hear me Apple... PAY THEM MORE! They are your first and BEST sales force by far and deserve the credit!

The downside you ask? It's simple... why doesn't Apple give us enough information in the first place to take care of issues like this? I mean, the documentation that comes with the phone is laughable, and unless you know where to look... and you have an internet connection, you won't be getting the downloadable User Guide any time soon! If there is any failing in an Apple product, it is the accompanying documentation... or lack thereof!

Get with the program Apple! I don't want to spend endless hours in chat rooms and forums asking questions whenever something goes wrong. Common problems should be documented and provided for with the product. How long did it take to show an Apple retail sales employee this? Can't you pay someone to add that training to some kind of user guide that comes with the product? It doesn't take a genius to figure out not everyone lives near an Apple store (although they do seem to be popping up almost as fast as Starbucks does! Maybe you should get together with them and provide an Apple store everywhere there is a Starbucks?

Will that be non-fat with your Mac, sir?